Visitor Policy

How to prepare before visiting Rochdale Exchange


1Face Coverings

As per Government Guidelines, face coverings are now mandatory in Shopping Centres and Stores unless exempt.


2.No Seating

All mall seating, children’s rides etc. have been removed from the mall


3.Access into the Centre

All entrances have now reopened; however, access to Newgate is only via the ramp. Newgate lift and stairwell remain out of use until further notice.


4.Always Keep left

A keep left system has been implemented throughout the shopping centre to help social distancing.



Most stores will only be able to permit 2 people to queue in front of their shops in order to maintain social distancing. Customers outside the shop should stand alongside the shop window and not in the mall as this would jeopardise people’s ability to social distance.


6.Car Park could close for entry at peak times

The car park could be closed at peak times if required, to help regulate customer queues into the centre and overall occupancy numbers.


7.Malls will be constantly monitored

The malls will be constantly monitored to make sure that they are not getting too busy. If they are then it may become necessary to temporarily close the centre to maintain safe social distancing.


8.Signs to help shoppers

Confused by the new rules? Don’t worry. Floor markers and signage has been installed to encourage social distancing. These are also in place in the lifts to help remind people of the social distancing guidelines.



Customers are asked to use the landings on all staircases as passing points and give way to other people rather than try crossing on the stairs.



The lift at the Yorkshire St entrance near EE will be limited to one person (unless you are from the same household). The two main lifts opposite WHSmith and Superdrug will be limited to 2 people, but you must stand in opposite corners and face the wall using the markers on the floor. Sanitiser is available in each lift car to use after you have pressed the landing button.



Sanitisers will be located at each entrance into the centre for use as you enter the centre. They will also be located at each of the Car Park Pay machines and inside the lifts as stated above. Please always use after you have touched the touch screens or the lift call buttons.


12.Toilet Facilities

Toilets and baby changing are open for use, toilets are cleaned every 15 minutes to reduce the spread of COVID-19.


13.Centre Security and Cleaning staff will be on the malls if you have any questions 

Please always remain respectful and polite and remember that they are here to help you and ensure your safety.